Minister Jean-Pierre Blackburn makes changes to the Agency’s call centres
Montréal, Quebec, May 19, 2009… The Honourable Jean-Pierre Blackburn, Minister of National Revenue and Minister of State (Agriculture and Agri-Food), today announced changes to the way agents respond to enquiries received on the Canada Revenue Agency (CRA) tax and benefit enquiries lines. The new policy will allow taxpayers who call for information to find out the identity of the call agent on the phone. The policy will help reinforce the agents’ accountability while also ensuring greater consistency in the way they greet callers.
“The Government is committed to streamlining services and making the tax system more accessible and flexible to respond to the needs of Canadians,” stated Minister Blackburn. “Now, anyone calling a call centre will be greeted by an agent who provides his or her name, which means better service for taxpayers.”