Whatever happened to basic common sense?
Damn United Airlines came up with one of the all-time worst customer service situations of all time and I don’t know what’s happened to that face to life but no one seems to have the least of common sense and I’m sure you’ve all shared something like this, which is as much a part of this rant as the specifics.
We get in the 1:30 p.m. flight to Houston – no, you cannot get to San Antonio directly from here and who wants to go near O’Hare – and about 4:05 p.m. we get bundled off because some computer part wouldn’t work.
Now, I can totally understand mechanical issues with planes and have no problem with delaying or cancelling them, it happens.
But when the full plane unloads – I’d say 80-90 customers already pissed and many with connections – to find one – ONE!!!!!! – customer-service rep to re-book everyone, it was stunning to me.
Surely in the nearly three hours we waited someone could have alerted someone that a whole bunch of people were going to need help, quickly, if they were to get out.
But, no. Soon there were two of them – one arrived an hour later to board another flight – and it took almost two hours for them to suggest we should go back and clear Canadian customs and head up to the ticketing counter to find out what they could do for us.
If I’d had those two hours, perhaps I could have found another connection – through Chicago or Dallas or even Denver – that might have made it possible to get to San Antonio. I don’t know, but I never had the chance to find out.
And when I mentioned – 15 minutes into our wait – that I’d go to another gate to see if anyone could help me, the little dude who was obviously talking just to hear his voice because he made no sense at all told me, and I quote, “there no other agents available, they’ll be here soon.”
Nearly 90 minutes later, I ripped the kid for the blatant lie and all I got was a blank stare.
Like I said, specifics suck and show a total disregard for the paying customer, the fact no one in the five hours we spent on the plane and waiting to rebook had the common sense to think, “we need to get some people here and in a hurry” is stunning. What ever happened to people using their brains?
And after I take my 6 a.m. flight Wednesday to Washington to get to San Antonio right after shootaround ends, you can be sure I’m changing every United flight I have booked to some other carrier.
They don’t care about me, I won’t give a rat’s bum about them.
End o’ rant.
The guy enjoyed a beer every now and then and he hung around at the ballpark and the racetrack and lived his life precisely they way he wanted.
His desk looked like mine and his room did, too; at his heart he was a pretty good guy who had great friends and treated everybody pretty well.
And if you don’t think Oscar Madison wasn’t a role model for me … well, I’ve failed.
RIP, Jack Klugman.
But you know what? Before he was Oscar, he was pretty good. And this has to be on the list of top movies, right?
Oh yeah, the Raptors?
Talked by text and e-mail to a few folks last night, still no timeline or news on Valanciunas – figure they want to go over the situation as a staff.
As soon as I get to see someone in person in San Antonio, I’ll let you know.
So, hands up everyone who’s going to a mall or some shopping area today?
Are you nuts!?!?!?
Have fun but, man, I don’t quite get it. Isn’t even more crowded than before Christmas as there’s no real deadline facing you?
Who liked those monochromatic uniforms?
Nah, me neither.
Guess I could almost handle the Oklahoma City blue but when I saw video of those hideous New York jerseys I was kind of taken aback.
They didn’t strike me as particularly orange, nor particularly nice, and I imagine there were hundreds of truly casual NBA fans who were watching their first games of the year going “who’s that?” an awful lot. Regular fans could tell by body type and playing style but I bet there were some confused newbies watching games.
You know, the whole travel part can suck big time (the 200 people waiting to get into a closed customs hall at 4 a.m. was delightful) and then you run into Danny (and I hope I spelled that right) who is a Silent Irregular and he says hello at the gate for a pleasant conversation after the Starbucks was procured and the day’s not too bad.
Ugliest Christmas Day uniforms had to be Houston’s. Silver does not translate well onto TV.
Time to keep making a move?
If you look at the HOTH and the next three weeks, you have to see some reason for optimism. After all, after this three-games-in-four-night trip they are home for a season-high six-game homestand, no back-to-back, a nice rhythm of Wednesday-Friday-Sunday-Wednesday-Friday-Sunday that should give them some time to practice and catch their breath.
I know this sounds silly but if they start looking ahead, they’re dead. They are not good enough to look past any one game and what lies ahead of them – if they start paying close attention – is fool’s gold.
Not sure how easy it will be but Dwane has to keep on them – hard – so they don’t look past the very next game.