People notice when GFL gets it right
It’s been a rocky start for Toronto’s new waste collection contractor, but there’s evidence that it is honestly trying to provide good service.
When GFL took over collection of garbage and recycling at 165,000 homes west of Yonge St. earlier this summer, the city was deluged with complaints about late and missed pickups.
The city says GFL is steadily improving and complaints are declining, a sign that it is capable of the level of service it promised when it was awarded the contract.
But when GFL’s workers make an extra effort to do things that the city’s collection staff didn’t when they were picking up the trash, it does not go unnoticed.
Dermot GW, who normally specializes in reporting graffiti, says GFL’s collection crews “not only left all the bins very tidily but also turned the green bins upside down to drain," alomg Shaw St. and Roxton Rd.
“The new company is to be commended, especially the crew in our area – such a change from the city workers just throwing the bins around and breaking them.”
His post included a photo of upside down green bins lined up next to carefully positioned grey bins; whoever emptied them clearly takes pride in their work.
In the suburbs east of Yonge, the city’s trucks are equipped with mechanical arms that pick up the bins, empty them and plunk them back down, which precludes precision neatness.
But in the inner city, where the streets are too narrow for automated trucks used in the suburbs, the two-person collection crews who still handle the bins are not nearly as concerned about where they land after they’re emptied.
We’ve all seen streets where many of the emptied green bins are scattered on sidewalks or in the curb, or the guy who seems to pride himself on flinging them after dumping the contents into the turck.
How else to explain why so many green bins are cracked or broken around the handles?
If they are tossed to the ground on a frigid winter day, when the plastic is brittle, the bins are much likelier to break.
On the whole, the city’s workers still provide good service, but when citizens size them up against privatized collection and the comparison is unfavorable, it says a lot about both.