311’s idea of a fix is different than mine
Somebody at 311 is trying to make the city’s response to problems appear rosier than it really is.
I blogged on Tuesday about the thundering sound of empty dump trucks on Jarvis St. crossing over the King St. streetcar tracks in the middle of the night, and how the noise is maddening to some people who live in nearby condos.
A complaint about it was made Aug. 7 on SeeClickFix, the source of a lot of fodder for my Fixer columns. A 311 staffer responded the same day, writing in the comments section of the complaint that “your service request has been assigned service request ID: #101002233959.”
The next day, 311 went back into SeeClickFix, where anyone can open or close an issue (the idea behind it is that if a citizen sees that something is fixed, they can close the report), and marked it as closed.
Cameron Miller, who first filed the report on SeeClickFix, promptly re-opened it, saying: “Has this issue been closed simply because it has been assigned a request ID? We had a service request ID assigned to our issue months ago, and no action was taken by 311 or anyone by the city.”
311 then switched gears and marked the re-opened complaint as “acknowledged,” and said that a “service request ID has not been assigned.”
To recap, the complaint had a service request ID on Aug. 7, but one day later, 311 said it didn’t. It then issued a new one, #101002235754.
On Tuesday, four days later, 311 closed the issue again, which amounts to saying that issuing a number to a complaint qualifies as a problem solved.
This time, I re-opened it. 311 “acknowledged” it again and said a service request ID has not been assigned.
Let me guess: An ID will be created in a day or so, and then 311 will close it yet again.
It is misleading and dishonest for 311 to go into SeeClickFix and repeatedly close an issue, when the person who made the report has more than once told 311 that it hasn’t been fixed.
If that’s all it takes, 311 will soon have a perfect batting average.