Audit shows busy subway stations still need attention

The Downtown Yonge Business Improvement Area released its December TTC scorecard this week. It identifies mostly routine maintenance issues at the south end of the Yonge-University subway line.

Although the scorecard notes there has been continuous improvement since last year, the actual score suggests that there's a way to go.

There is nothing to suggest that the introduction of station managers at the Queen and King stations has enhanced the stations' appearance.

TTC spokesman Brad Ross suggested that many of the issues identified in the audit are longer-term problems. Here's his email response:

"The TTC has an ongoing program to keep on top of litter and other issues, such as water leaks, brake dust and the removal of gum. Many of the observations in the report cited do require longer-term fixes and staff resources, particularly leak remediation. Light fixtures and lenses that were noted as missing is something we’re working to address with another supplier, as some of the parts are no longer available. Missing ceiling slats are a result of other work that is being carried out that requires us to remove the slats until that other work is completed," he wrote.

"Maintaining the appearance of subway stations to a level of acceptance or better is an important part of the TTC’s commitment to customer service. The TTC recognizes that even superficial blemishes can leave a bad impression with visitors to the city. Our daily riders also want clean subway stations, as do we. The TTC looks forward to continuing work with the BIA to further improve station appearances downtown, but also across the entire system."

Comments

[Ken]

Unfortunately, TTC riders have to share part of the blame for the cleaniness of stations,buses, streetcars and the subway. Put litter where it belongs in the proper containers not on the tracks, platforms, or floors. If you do not like litter, then clean. It does not take long.